Frequently Asked Questions

• How do I sign up to become a member? Does it cost anything?
  • You automatically become a Small Business Packages member when purchasing a project for the first time. Once you have started your first project, you will be given your personal login details, which you can also use for all your future projects with us.
• How do I login in?
  • You automatically become a Small Business Packages member when purchasing a project for the first time. Once you have started your first project, you will be given your personal login details, which you can also use for all your future projects with us.
  • If you have lost or forgotten your login details, please contact Small Business Packages at forgottenpassword@smallbusinesspackages.com.au.
• How do I change my password?
  • Your password can be changed in the Members Secure Login Area. Please either select 'Update Details' in the Payment Information section, or 'My Account', which is located in the top right-hand corner on the Members Secure Login Area pages.
• I have forgotten my password - what do I do now?
  • If you forget or lose your password, please contact Small Business Packages via email at forgottenpassword@smallbusinesspackages.com.au and we will reset your password for you.
• What happens to my private information?
  • All information collected by us is kept secure. It will only be accessed by our team at The Stella Group Pty Ltd in relation to Small Business Packages projects. We do not re-sell or on-sell any information to third parties.
  • Please refer to our Privacy Statement for more detailed information.
• How long will my project take to complete?
  • Most Small Business Packages projects take only about two to three weeks to complete. The exact length of a project depends on the amount of work involved, the information you provide and the number of changes you request.
• What can I do to have my project finished faster?
  • You can accelerate the speed at which your project is completed by giving us a very detailed, comprehensive design brief (i.e. fill in the questionnaire we provide very carefully), paying 100% of the cost at the start of the project, settling invoices promptly, preparing information and files early, and responding immediately to any alerts, questions and emails.
• How do I cancel my package project? Is there any cost or refund?
  • A project can be cancelled by sending an email to Small Business Packages, requesting a cancellation. If work on your project has already started, we will invoice you for these hours at our current hourly rate.
  • For a project cancelled prior to Small Business Packages commencing working on it, we will refund 100% of the amount already paid, less an administration fee of $165 (incl. GST).
• How do I change my selections for a package once I have submitted and ordered it?
  • Selections cannot be changed once they have been submitted. However, you can add-on options to an ordered package easily by sending a request to Small Business Packages. The cost of the requested change will then be invoiced to you.
• How do I start a New Project?
  • Current members should select 'Create New Project' in the Package Details section of the Members Secure Login Area homepage.
  • For those clients who are not already members, a new package can be started by clicking 'Get Me Started' from any page on the Small Business Packages website. Then follow the prompts as directed. Please answer all questions with as much details as possible. This will enable our designers to complete your project quickly, smoothly and creatively.
• How can I change my package details?
  • Details and elements of our standard packages cannot be altered. But you can change the type of package you would like to purchase by viewing your 'Current Packages' in the Package Details section on the Members Secure Login Area homepage. Click on the name of the package you would like to change to, then follow the prompts.
• How do I update my personal details?
  • Personal Details can be changed via the Members Secure Login Area homepage. Either select 'Update Details' in the Payment Information, or 'My Account', which is located in the top right-hand corner of all pages in the Members Secure Login Area.
• I want to ask you a question. How do I do this?
  • Please use the 'Question? Ask Us' form in the right-hand box on the Small Business Packages homepage. Alternatively, as a member you can send us your query via the 'Ask the Designers' link in the Contact Us section on the Members Secure Login Area homepage.
• I want a quote for something I don't see, what do I do?
  • Please click the 'Quote Me' button located on any page on the Small Business Packages website, and fill in the form you will be directed to.
• What is a 'project on hold' or a 'parked project'?
  • A parked or on hold project is a project that you have requested to be stopped for a period of time, but which you intend to come back to and complete. Projects can be parked like this for a period of two weeks at no cost. Thereafter, you can park your project for a longer period for a monthly fee of $20 + GST.
• How can I park a project, i.e. put it on hold?
  • Changing the status of a project from or to 'parked' will require you to contact Small Business Packages directly with a special request by emailing us at info@smallbusinesspackages.com
• How can I remove a parked project?
  • To change the status of or remove any project, you need to contact Small Business Packages directly by emailing us at info@smallbusinesspackages.com
• How do I view a proof of work you are completing for me?
  • Every time a proof is ready for your approval, you will receive an email alert, requesting you to login and review the proof. You will have the option to either select 'Approve' or 'Request Changes' to continue the project's process.
• What is 'My Stuff'? What does it mean?
  • 'My Stuff' is the work that has been completed by our designers for your project. It will be available for two weeks for you to download. 'My Stuff' includes your logo file formats, your own stationery files, and any other file included in the branding or marketing package you have purchased.
• When I see something in 'My Stuff', is that work ready to go?
  • Yes. When your design appears in 'My Stuff', it is completed and ready to go once you have approved it.
• How do I retrieve 'My Stuff'?
  • Your completed work can be collected for two weeks after you have received our email alert by clicking on 'My Stuff' located in the Resources section of the Members Secure Login Area homepage. Select each 'My Stuff' item and download a copy for your reference. While we aim to keep files for as long as possible, Small Business Packages cannot guarantee that once an item has been removed from the 'My Stuff' section (i.e. two weeks after it was originally posted), that it will be accessible in future.
• How can I access 'My Stuff' items after the two weeks availability period?
  • If the two weeks have passed, but you need to access work in 'My Stuff' that has now been removed, please contact Small Business Packages. We will repost your 'My Stuff'' file for a small administration fee of $35 + GST.
• Can I trademark the designs you create?
  • You can trademark your logo. For more information, please visit IP Australia
• Can I modify the designs I purchased?
  • Yes, but you may require specialist software for some of the files. Once you have received your files, you can modify the Word documents and some of the logo formats in standard software packages. However, some file formats can only be modified using various graphic software packages.
• When will I be charged?
  • Payments will be invoiced based on one of the following payment structures, agreed upon creation of a project:
  • - 100% payment at the beginning, when you book in your project,
  • -or-
  • - 50% payment at the beginning to start you project, and 50% payment after you approved the final design,
  • -or-
  • - 40% payment at the beginning to start your project, 40% payment around the half-way mark of the project, and 20% payment at the end when you approve your final design.
• How do I know when my payment is due?
  • Invoices will be posted in the Members Secure Login Area. Please check your 'View all Invoices' page in the Payment Information section.
• Do I have to have a PayPal account to settle my bills?
  • No. When you select the credit card option during 'Step 2 of 4, Select Payment Details' on the 'Get Me Started' page, you will be sent to the PayPal site, but you do not need a PayPal account.
• Do I have to pay online?
  • Yes. By offering online payment options only we are able to minimize the cost of our Small Business Packages. We make paying online safe and easy by providing you with a guide at each step. For alternative payment options and related packages, please click here to go to the Stella Design website, one of our Premium Partners.
• What payment methods are accepted?
  • Small Business Packages accepts online payments only via PayPal and credit card (AMEX, Visa, and MasterCard).
• How do I pay my invoices?
  • Your invoices will be visible on the 'View All Invoices' page in the Payment Information section of the Members Secure Login Are homepage. Each invoice will be linked to PayPal for payment, and you can pay each invoice here. Alternatively, you can select the 'Make Payment' link and choose the project you wish to make a payment for.
• How do I use the Forum / Small Biz Community pages?
  • The Forum or Small Biz Community pages can be accessed by clicking 'Forum' in the Resources section of the Members Secure Login Area homepage. Select the area that your query falls under, then either 'Create a New Topic' or select a current topic and select 'Reply'.
  • To use the Forum you need to be a member of Small Business Packages. Membership is gained by purchasing a package from our website.
• What do all the different file types mean? Can you explain?
  • jpeg or jpg - stands for 'Joint Photographic Experts Group'. It is the most common format for images, especially those used on the web. These images are compressed files and cannot be edited multiple times without losing quality.
  • rtf - stands for 'Rich Text File'. It is a document file-format created by Microsoft to easily transfer formatted document files across applications.
  • pdf - stands for 'Portable Document Format'. This format preserves all fonts, formatting, graphics and colour of any document type (e.g. Word, Excel) in a universal format. To view these files you need to have Abode Acrobat Reader.
  • tif or tiff - stands for 'Tagged Image File Format'. It is a file for storing high-resolution format graphics. It is used on both, Mac and PC.
  • gif - stands for 'Graphics Interchange Format'. It is a way of storing animations in a small file size without losing any of the image quality.
  • eps - stands for 'Encapsulated PostScript'. It is one of the most versatile file formats available and can store any number of images, text or graphics. This is commonly used by drawing or layout applications.
  • ai - stands for 'Adobe Illustrator' and is used by the program of the same name.
  • psd - stands for 'Photoshop Document'. This is a file used by Adobe Photoshop that can still be edited before it is saved as another file type.
  • png - stands for 'Portable Network Graphics'. This was designed to replace gif files and is commonly used to transfer image files on the internet, but it is not used for professional graphics.
  • doc - stands for 'Document File'. This file is a text file created by and that can only be used with Microsoft Office software.
  • docx - this is the same as a doc file, but is created by Microsoft Vista programs.
  • txt - stands for 'Text File'. This file is made up of a series of text lines, and is a basic and very common file.
  • ppt - stands for 'Power Point'. This is a file created and used by the Microsoft Power Point program.
• How do I report a bug or problem within the website?
  • Please email Small Business Packages directly at info@smallbusinesspackages.com.au, or use the 'Questions? Ask Us' box on the homepage to inform us of any problems with our website. We will address any issues immediately.
• If I don't like what is being offered, what else is there?
  • If you don't see what you are after while on the Small Business Packages website, or you require a more tailored or a custom approach, please visit our premium partner website www.stelladesign.com.au for more information.
• What do the dogs mean?
  • The dogs are a fun visual reference to help you identify the size of the Small Business Package you need – the bigger the dog, the more comprehensive the package. We hope that all cat lovers will forgive us our choice.
• How do you know what exactly I want and need? Can you help me decide?
  • When you start a new project, you are required to complete a creative brief that tells us all the relevant information needed to complete your project. The more detailed your creative brief, the better we are able to communicate your brand in your design.
  • Of course, there is always 'Ask the Designers' in the Contact Us section in the Members Secure Login Area homepage if you would like to ask more questions to be certain.
• What if I have my own creative ideas? Can you incorporate them?
  • We welcome any suggestions, examples or ideas you have. After all, it is your design and brand being managed online. Please detail all your ideas in the creative brief when you start your project.
• What do I write in the design brief (the creative brief)?
  • The design or creative brief includes information such as: what your company does, its target market, your competitors, specifics about what you like and don't like, and what you would like to achieve.
  • Please ensure that the information you put into your creative brief is as correct and as detailed as possible. This will speed up your project and will allow us to create the best possible design for you.